Access Levels / Permissions
Live Help operators must be configured as different access levels such as Full Administrator, Department Administrator, Limited Administrator, Sales / Support Staff, or Guest. Each of these access levels have access to different functionality within the Live Help Messenger Windows application, as shown below.
| Functionality |
Full Admin. |
Depart. Admin. |
Limited Admin. |
Sales / Support Staff |
Guest |
| Manage Server Settings |
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| Manage Accounts |
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| View Previous Visitors / Transcripts |
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| Live Chat |
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| Initiate Chat Requests |
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When an operator does not have access to a specific feature within the Live Help administration they will be shown the following alert. An operator can then Sign-In using an account with higher privileges to access the specific feature.
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