Live Help Server Installation

• Upload all the files contained in the Live Help Server Software archive using FTP (do not change any directory names) to your web server.
  
  Please Note: The Live Help directory must be located at /livehelp, this is required by the Live Help Messenger Windows application.
  eg. http://www.mydomain.com/livehelp/
  
  
• Change the permissions, of /livehelp/include/database.php file to be writable (Unix: CHMOD 777, Windows: Full Control on Internet Guest Account),
  
• Create a MySQL database, database username and database password for the Live Help installation,

Configure the MySQL database

• Using your web browser, visit the installation script at /livehelp/install/index.php,
  e.g. http://www.mydomain.com/livehelp/install/index.php etc.
  
  
• Fill out all the required information and click the Install button,
  
  
• Live Help is now installed, delete the /livehelp/install/ directory and change the permissions of /livehelp/include/database.php file to the original file permissions (Unix: CHMOD 644),
  
• Add the Live Help HTML code to your web pages.
  

Once you have completed the Live Help Server Software installation you will now be able to add the Live Help HTML code to your web pages. Once you have added the Live Help HTML code to your web pages you will be able to begin chatting to your site visitors.

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